CANCELLATIONS, RETURNS AND REFUNDS

RETURNS

We offer a 14-day returns policy from the date your order is delivered.

To be eligible for a return, items must be sent back in their original condition, exactly as they were received.

Please follow the return instructions included with your order to complete your return. If you did not receive the returns paperwork, simply contact our customer service team at support@fynejewelry.co.uk with your full name and address, and we'll be happy to assist you.

We're currently introducing a dedicated Returns Portal to make the returns process even quicker and easier. This service will be available soon.

For your return to be eligible the items must be:

If you are returning an order from outside the UK, please complete a customs declaration form provided by your local postal service or chosen courier and clearly mark the parcel as "Return of Goods". This helps prevent unnecessary customs charges and delays.

Any customs fees, duties, taxes, and return shipping costs are the responsibility of the customer.

We strongly recommend returning your parcel using a tracked and signed postal service. This provides proof of postage and allows your return to be tracked throughout its journey.

Please note that Fyne Jewelry cannot accept responsibility for parcels that are lost in transit, and we are unable to issue refunds for returns that do not reach us.

Unfortunately we are unable to accept returns on the following pieces: 

REFUNDS

Please allow 7 - 12 working days from the date we receive your return for it to be processed.

Once your return has been processed, you'll receive a refund confirmation email confirming the amount that has been refunded.

Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few additional working days for the funds to appear in your account.

Please allow the below refund times:

CANCELLATIONS

As all of our jewelry is handcrafted and made to order, we are unfortunately unable to cancel once an order has been placed.

Orders are sent directly to our workshop, where production begins promptly. Materials are prepared specifically for each order, meaning the manufacturing process cannot be reversed once production has started.

If you would like to request a cancellation, please contact our customer service team as soon as possible at support@fynejewelry.co.uk. While we cannot guarantee that your order can be cancelled, we will always do our best to help if production has not yet begun.

Our customer service team aims to respond to all emails within 24–48 business hours (Monday–Friday).

EXCHANGES

We do not currently offer exchanges.

If you have purchased an item that is eligible for return (please refer to our Returns Policy for non-returnable items), we recommend returning the original item in accordance with our returns policy and placing a new order for the item you would like instead.

Please note that the original shipping charges are non-refundable.