PRIVACY POLICY
PRIVACY POLICY
SECTION 1 – ABOUT
At Fyne Jewelry, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.fynejewelry.co.uk (the "Site").
By accessing or using our Site, you acknowledge that you have read, understood, and agree to this Privacy Policy, together with our Terms & Conditions.
If you do not agree with any part of this Privacy Policy, please do not use our Site.
SECTION 2 – PURPOSE
To provide you with the best possible shopping experience, we collect and use certain personal information to process your orders, deliver our products, respond to your enquiries, and improve our products, services and website.
We may also receive information from trusted third-party service providers where necessary to help us fulfil our services, process payments, prevent fraud, deliver your orders, and comply with our legal obligations.
We only collect and use your personal information where there is a lawful basis to do so and in accordance with applicable data protection laws.
SECTION 3 – PERSONAL INFORMATION COLLECTED
We collect personal information when you place an order, create an account, subscribe to our mailing list, contact us, or otherwise interact with our website.
When you make a purchase, we collect the information necessary to process and fulfil your order, including:
- Your full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information (processed securely by our payment providers)
We use this information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order confirmations and invoices
- Provide customer support
- Communicate with you about your order
In addition, when you browse our Site, we automatically collect certain technical information about your device and how you interact with our website. This may include your IP address, browser type, device information, pages visited, referral source, cookies, and similar technologies. This information helps us improve our website, enhance your shopping experience, analyse website performance, and protect against fraudulent activity.
SECTION 4 – PAYMENT
All payments made through Fyne Jewelry are processed securely via our trusted payment providers.
We do not store or have access to your full credit or debit card details. All payment information is transmitted using industry-standard encryption and secure technology to help protect your personal and financial information.
Our payment providers use advanced security measures and encryption protocols to ensure your payment details remain safe throughout the transaction process.
SECTION 5 – MARKETING
If you subscribe to our mailing list, create an account, or enter one of our competitions or promotions, you may receive marketing emails from Fyne Jewelry about new collections, exclusive offers, product launches, and other updates.
You can withdraw your consent and unsubscribe from our marketing communications at any time by clicking the "Unsubscribe" link included in any marketing email or by contacting us at support@fynejewelry.co.uk.
Opting out of marketing emails will not affect essential service emails relating to your orders, account, or other important transactional communications.
SHARING YOUR PERSONAL INFORMATION
To provide our services, we share your personal information only with trusted third-party service providers who help us operate our business.
For the delivery of your orders, we share the information necessary to complete your shipment with Royal Mail, including your name, delivery address, and contact details where required.
You can read Royal Mail's Privacy Notice here:
We may also share your personal information with other trusted service providers, including payment processors, website hosting providers, analytics providers, and marketing platforms, where necessary to process payments, improve our services, prevent fraud, and comply with legal obligations.
We never sell your personal information to third parties.
SECTION 6 – DISCLOSURE
We may disclose your personal information where required to do so by law, in response to a valid legal request, or where we believe such disclosure is necessary to protect our rights, enforce our Terms & Conditions, investigate suspected fraud, or protect the safety of our customers, our business, or others.
Any disclosure of personal information will be made only where permitted or required under applicable law.
SECTION 7 - YOUR RIGHTS
European Union (EU), or the European Economic Area (EEA), you have certain rights regarding the personal information we hold about you.
We process your personal information where necessary to fulfil our contract with you, such as processing and delivering your order, providing customer support, and meeting our legal obligations. We may also process your information where we have a legitimate business interest to improve our products, services, and customer experience.
To exercise any of these rights, please contact us via our Contact Us page or email support@fynejewelry.co.uk. We will respond to your request in accordance with applicable data protection laws.
SECTION 8 – DATA
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including processing and delivering your orders, providing customer support, complying with legal and regulatory obligations, maintaining business records, and improving our products, services and website.
Your information may also be used to notify you of important updates relating to your orders, changes to our services, or to invite you to participate in customer surveys that help us improve your shopping experience.
When you place an order through our Site, we will retain your order information for our records unless and until you request that it be deleted, where we are legally permitted to do so.
SECTION 9 – CHANGES
We reserve the right to update or amend this Privacy Policy at any time to reflect changes to our business operations, legal requirements, regulatory obligations, or the way we process personal information.
Any changes will be published on this page and will take effect immediately upon posting, unless otherwise stated.
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use, and protect your personal information.
SECTION 10 – CONTACT US
If you have any questions and you would like to contact us, the best way would be via email at support@fynejewelry.co.uk
You can also write to us at the below address:
Fyne Jewelry Limited, 128 City Road, LONDON, EC1V 2NX.