FAQS - Order Amendment Request

Can I amend my shipping details after placing my order?

If you need to update your shipping address after placing your order, please contact us as soon as possible.

As all of our jewelry is handcrafted and made to order, orders are sent directly to our workshop where production begins promptly. While our production times are estimates, some orders may be completed and dispatched sooner than expected.

If your order is still in production, we may be able to update your shipping address. However, if your order has already been dispatched, we are unfortunately unable to amend the delivery address.

To request a change, please email our customer service team at support@fynejewelry.co.uk with your:

• Full name
• Order number
• Correct shipping address

Although we cannot guarantee that changes can be made, we'll always do our utmost to assist if your order has not yet been dispatched.

Can I change my order after I've paid for it?

As all of our jewelry is handcrafted and made to order, we're unfortunately unable to make any changes to orders once they have been placed.

If you need to request a change, please contact our customer service team as soon as possible at support@fynejewelry.co.uk with your:

• Full name
• Order number
• Details of the change you'd like to make

Once an order enters production, changes are usually no longer possible.

However, if production has not yet begun, we'll always do our utmost to accommodate your request where possible.