FAQ - Orders & Delivery
TRACK UK ORDERS
All UK orders are shipped with Royal Mail. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can track your parcel at any time using the Royal Mail tracking service:
TRACK INTERNATIONAL ORDERS
All international orders are shipped with Royal Mail International Tracked & Signed or Royal Mail International Tracked. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
Your parcel can be tracked through the Royal Mail tracking service while it is in the UK. Once it arrives in your destination country, tracking will automatically continue through that country's local postal service, where you'll receive the latest delivery updates as your parcel makes its way to you.
You can begin tracking your order here:
DELIVERY INFORMATION
All UK and international orders are shipped with Royal Mail. Unfortunately, we are unable to deliver to PO Box addresses.
For international orders, Royal Mail will transport your parcel from the UK to your destination country. Once it arrives, your order will be handed over to your country's local postal service for final delivery.
Do I need to sign for my parcel?
Packages may require a signature up on delivery.
I'm not going to be home to receive my package, what should I do?
If you're not available when your parcel is due to be delivered, your postal service will usually attempt delivery and leave a notification if they were unable to deliver your package.
Your tracking number will keep you updated on your parcel's progress, including when it is out for delivery and if a delivery attempt has been made.
Following an unsuccessful delivery attempt, you'll typically have the option to rearrange delivery or collect your parcel from your local delivery office or collection point, depending on your local postal service.
If your parcel is not collected and is returned to Fyne Jewelry, we will be happy to resend it once it has been received back by us. Please note that the full shipping cost for re-delivery must be paid by the customer before the order can be dispatched again.
WHERE IS MY ORDER?
If you haven't received your order confirmation email, it's most likely because the email address entered at checkout contains a typo or the email has been filtered into your spam or junk folder.
If you still can't locate your confirmation, please contact our customer service team via our Contact Us page. To help us locate your order as quickly as possible, please include:
- Your full name and address
- Order number
We'll be happy to update your email address if needed and resend your order confirmation.
I've not received a shipment confirmation email.
If you haven't received a shipping confirmation email, it's most likely because your order is still in production. As every piece is handcrafted and made to order, production takes a little time to ensure your jewelry is finished to the highest standard.
Each product listing includes an estimated production timeframe, and you can also view our latest processing estimates on our Production Times page.
As soon as your order has been dispatched, we'll send you a shipping confirmation email containing your tracking information.
If your order is beyond the estimated production timeframe and you haven't received a shipping confirmation, please contact our customer service team. We'll be happy to check the status of your order and provide you with an update.
If your order has been beyond the shipment timeframe please contact our customer service team who will be more than happy to check this for you.
My order has been shipped but I've not received it.
If you've received your shipping confirmation email, you can track your parcel using the tracking number provided via Royal Mail Track & Trace.
Your parcel may still be making its way through the postal network. While most deliveries arrive within the estimated timeframe, occasional delays can occur that are outside of our control. We kindly ask that you allow a little extra time for your parcel to arrive.
If your tracking shows your parcel has been delivered but you haven't received it, please contact our customer service team at support@fynejewelry.co.uk. To help us investigate as quickly as possible, please include:
- Your full name
- Your order number
- Your tracking number
We'll be happy to assist you.