WARRANTY & ENGRAVING GUARANTEE
WARRANTY & ENGRAVING GUARANTEE
At Fyne Jewelry, we take pride in the quality of our craftsmanship. Every piece is carefully inspected before it leaves our workshop and is backed by our 6 Month Manufacturing Warranty for your peace of mind.
What's Covered?
Our warranty covers manufacturing defects that occur under normal wear, including:
- Broken clasps caused by a manufacturing fault
- Faulty jump rings or soldered joints
- Broken chains resulting from a manufacturing defect
- Loose components caused by a manufacturing issue
- Any defect in workmanship or materials identified within 6 months of purchase
If we determine that your jewelry has suffered a genuine manufacturing fault, we will repair or replace the item at no cost to you.
What's Not Covered
Our warranty does not cover damage resulting from normal use, accidents, or improper care, including but not limited to:
- Knotted or tangled chains
- Stretched, pulled, or snapped chains caused by force
- Tarnishing or natural changes in metal appearance
- Bent, twisted, or misshapen jewelry
- Scratches, dents, chips, or general cosmetic damage
- General wear and tear from everyday use
- Accidental damage
- Damage caused by sleeping, exercising, swimming, showering, or wearing your jewelry during physical activities
- Damage caused by chemicals, perfumes, lotions, cosmetics, chlorine, cleaning products, or salt water
- Improper handling, misuse, neglect, or failure to follow our Jewelry Care Guide
- Damage caused by pets, children, or third parties
- Lost or stolen jewelry
- Lost pendants or charms
- Damage resulting from unauthorised repairs, alterations, or resizing carried out by anyone other than Fyne Jewelry
Warranty Assessment
All warranty claims are carefully assessed by our team upon receipt of the jewelry. Not every damaged item is the result of a manufacturing defect.
If our inspection determines that the damage was caused by accidental damage, wear and tear, improper handling, or any of the exclusions listed above, the repair will not be covered under this warranty. Where possible, we may offer a chargeable repair service.
How to Make a Warranty Claim
If you believe your jewelry has developed a manufacturing fault within the 6 month warranty period, please email support@fynejewelry.co.uk with the subject line "Warranty Claim", including:
- Your order number
- A brief description of the issue
- At least 3–4 clear photographs showing the damage from different angles
Our Customer Service Team aims to respond within 48 business hours (Monday–Friday), excluding UK bank and public holidays.
The customer is responsible for the cost of returning the jewelry to us for inspection. We strongly recommend using a tracked and signed postal service.
If your claim is approved, we will repair or replace your jewelry and return it to you free of charge.
Returning Your Jewelry for Warranty Inspection
To help us assess your warranty claim efficiently and safely, we kindly ask that you return your jewelry in good condition for transit.
Please package your jewelry carefully, as all items will be returned to you in the same condition in which they are received. We do not repackage warranty items in new FYNE Jewelry packaging.
To help prevent damage during transit, we recommend sending your jewelry:
- In a jewelry pouch, velvet or silk bag.
- Secured to a small piece of card.
- Packaged in a way that prevents chains and bracelets from becoming tangled or damaged.
Please send your jewelry to us in the same condition that you would like to receive it back.
Tangled Chains & Bracelets
If we receive a chain, bracelet, or anklet that is tangled, we reserve the right to charge a detangling fee of £25 before carrying out the warranty inspection or any repair work.
This fee covers the additional time and care required to safely detangle your jewelry without causing damage. Where applicable, you will be contacted for approval before any chargeable work is undertaken.
Taking a few extra moments to package your jewelry securely will help ensure it arrives safely and allows us to begin assessing your warranty claim as quickly as possible.