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THE JEWELRY MAKERS | CRAFTING MEMORIES
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SONJA MEDIUM DISK NECKLACE

£45.99 GBP
MATERIAL:
14k Gold Fill
ADJUSTABLE LENGTH:
READY TO SHIP IN 1 - 2 WORKING DAYS
Made from precious metals
FREE UK delivery on orders over £60+
FREE International shipping on orders £100+
Loyalty reward program
PRODUCT DESCRIPTION

Timeless, elegant, and full of meaning, our SONJA medium disk necklace is the perfect canvas for your most treasured memories.

Handcrafted with care, each disk can be personalised with an initial, symbol, fingerprint, or paw print or customised even further with your own handwriting, a custom drawing, meaningful date or unique design.

Refined in size yet rich in sentiment, this piece transforms personal moments into lasting keepsakes.

Perfect for wearing close to your heart or gifting to someone you love.


Please note that we try our utmost best to perfectly align engraving letter(s) or symbol(s) in the centre but some results may vary.


  • Available in 14k gold fill & sterling silver material.
  • Elegant 1.3mm chain.
  • Medium 11mm disk.
  • Adjustable by 2”.
  • Two chain lengths available.
  • Personalize the disk(s) with an initial or symbol (please refer to images).
  • Comes presented in our classic gift box.

Timeless, elegant, and full of meaning, our SONJA medium disk necklace is the perfect canvas for your most treasured memories.

Handcrafted with care, each disk can be personalised with an initial, symbol, fingerprint, or paw print or customised even further with your own handwriting, a custom drawing, meaningful date or unique design.

Refined in size yet rich in sentiment, this piece transforms personal moments into lasting keepsakes.

Perfect for wearing close to your heart or gifting to someone you love.


Please note that we try our utmost best to perfectly align engraving letter(s) or symbol(s) in the centre but some results may vary.


  • Available in 14k gold fill & sterling silver material.
  • Elegant 1.3mm chain.
  • Medium 11mm disk.
  • Adjustable by 2”.
  • Two chain lengths available.
  • Personalize the disk(s) with an initial or symbol (please refer to images).
  • Comes presented in our classic gift box.

PRODUCTION & DELIVERY

Here at Fyne we make it personal! 

All our orders are handcrafted, made to order which can take a short time. 

Please allow the production time before your order is shipped.

 

CURRENT PRODUCTION TIMES:

 Personalised Made To Orders: 3 - 5 working days, Monday - Friday

Custom Made To Orders: 5 - 10 workings days, Monday - Friday

Ready To Ship Orders: 1 - 2 working days, Monday - Friday 

 

If you have a Ready To Ship piece with a Custom or Personalised piece, your order will be shipped all together after the given production time for a Custom or Personalised piece.

If you require the Ready To Ship order sooner, we recommend doing a separate order.

 

PARCELS MAY REQUIRE A SIGNATURE

 

 

 

International Orders

All NONE UK orders - Please write the delivery address in ENGLISH to prevent any delays.

 

Custom, Duties & Taxes

International orders may be subject to custom or import duties and tax charges on 14K gold fill jewelry. Once it reaches the countries border even though many countries do not charge but if they do, these charges are payable by the buyer and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. 

We recommend checking the import regulations for your country for any additional charges.

 

Here at Fyne we make it personal! 

All our orders are handcrafted, made to order which can take a short time. 

Please allow the production time before your order is shipped.

 

CURRENT PRODUCTION TIMES:

 Personalised Made To Orders: 3 - 5 working days, Monday - Friday

Custom Made To Orders: 5 - 10 workings days, Monday - Friday

Ready To Ship Orders: 1 - 2 working days, Monday - Friday 

 

If you have a Ready To Ship piece with a Custom or Personalised piece, your order will be shipped all together after the given production time for a Custom or Personalised piece.

If you require the Ready To Ship order sooner, we recommend doing a separate order.

 

PARCELS MAY REQUIRE A SIGNATURE

 

 

 

International Orders

All NONE UK orders - Please write the delivery address in ENGLISH to prevent any delays.

 

Custom, Duties & Taxes

International orders may be subject to custom or import duties and tax charges on 14K gold fill jewelry. Once it reaches the countries border even though many countries do not charge but if they do, these charges are payable by the buyer and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. 

We recommend checking the import regulations for your country for any additional charges.

 

RETURNS, REFUNDS & CANCELLATIONS

RETURNS

We offer a 14 day returns policy from the date of delivery. Items are to be sent back exactly as they were received. 

 

Please follow the instructions on the paperwork which is included in your package to process a return. If you didn't receive the paperwork, please email support@fynejewelry.co.uk with your name and address.

 

For your return to be eligible the items must be:

 

International customers are to obtain a customs declaration form from your local post office or from your chosen courier and state 'Return Of Goods'. Custom costs and any charges for returning our goods are to be paid by the buyer. 

 

Please note that buyers are responsible for the cost of returning any pieces. 

 

We highly recommend that postage should be sent back tracked & signed for delivery. We cannot refund any lost packages and we will not be held responsible for any lost packages. 

 

Unfortunately we are unable to accept returns on the following pieces: 

 

REFUNDS

Please allow 10 -15 working days for your return to process. We shall send an email of the refund amount in your refund confirmation email. The original payment method can take a few days to each you. 

 

Please allow the below refund times:

 

CANCELLATIONS

Unfortunately we are unable to cancel orders once they have been placed.  

When an order is placed it is send directly to my workshop and picked up by our artisans. As our orders are hand crafted, materials are cut for each order and this cannot be undone once an order hits production.

If you need to cancel an order, please email support@fynejewelry.co.uk

Emails are responded within 24 - 48 hours Monday - Friday.

 

EXCHANGES

We do not offer exchanges on any of our items. If you would like an alternative item, we would recommend returning the unwanted item for a refund and placing a new order. 

 

RETURNS

We offer a 14 day returns policy from the date of delivery. Items are to be sent back exactly as they were received. 

 

Please follow the instructions on the paperwork which is included in your package to process a return. If you didn't receive the paperwork, please email support@fynejewelry.co.uk with your name and address.

 

For your return to be eligible the items must be:

 

International customers are to obtain a customs declaration form from your local post office or from your chosen courier and state 'Return Of Goods'. Custom costs and any charges for returning our goods are to be paid by the buyer. 

 

Please note that buyers are responsible for the cost of returning any pieces. 

 

We highly recommend that postage should be sent back tracked & signed for delivery. We cannot refund any lost packages and we will not be held responsible for any lost packages. 

 

Unfortunately we are unable to accept returns on the following pieces: 

 

REFUNDS

Please allow 10 -15 working days for your return to process. We shall send an email of the refund amount in your refund confirmation email. The original payment method can take a few days to each you. 

 

Please allow the below refund times:

 

CANCELLATIONS

Unfortunately we are unable to cancel orders once they have been placed.  

When an order is placed it is send directly to my workshop and picked up by our artisans. As our orders are hand crafted, materials are cut for each order and this cannot be undone once an order hits production.

If you need to cancel an order, please email support@fynejewelry.co.uk

Emails are responded within 24 - 48 hours Monday - Friday.

 

EXCHANGES

We do not offer exchanges on any of our items. If you would like an alternative item, we would recommend returning the unwanted item for a refund and placing a new order. 

 

SIZING GUIDE

HOW TO MEASURE YOUR NECKLACE SIZE

1. Wrap some string around where you like your necklace to sit and mark the string with a pen.

2. Measure your desired length in inches on a ruler.

3. Select the size option from the drop down menu that is closet to your size.

4. If you are in between sizes, we would recommend sizing up.

OUR LENGTH: The necklace is laid out and measured including the clasp from one end to the other end.

 

Buying a necklace for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's is around 16 inches. 

Our necklaces come with a chain extender so your giftee can adjust the piece to suit.

 

 

HOW TO MEASURE YOUR RING SIZE

We have put together 2 different options of measuring your ring size. 

 1. You can purchase our reusable ring sizer for £3.99.

2.  If you have a ring that is the perfect size, follow the size guide below to measure the size in mm. 

 

 

OR

 

1. Measure your finger with a piece of string.

2. We recommend taking a piece of string, wrapping it around your finger where you would like your ring to sit and mark the string with a pen.

3. With a ruler measure your desired length in mm.

4. Using the size chart below find your measurement and note the US conversion. 

5. When placing your order select your US number from the drop-down menu. If you are in between sizes, we recommend choosing the larger size.

We would recommend measuring your ring towards the end of the day. 

 

 

 

 

HOW TO MEASURE YOUR BRACELET SIZE

1. Wrap some string around where you like your bracelet to sit and mark the string with a pen.

2. We recommend allowing some room for movement so the bracelet does not feel too tight. 

3. Measure your desired length in inches on a ruler.

4. Select the size option from the drop down menu that is closet to your size.

5. If you are in between sizes, we would recommend sizing up. 

 

OUR LENGTH: The bracelet is laid out and measured including the clasp from one end to the other end.

 

Buying a bracelet for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's wrist size is between 6 - 7 inches. 

Our bracelets come with a chain extender so your giftee can adjust the piece to suit.

 

HOW TO MEASURE YOUR NECKLACE SIZE

1. Wrap some string around where you like your necklace to sit and mark the string with a pen.

2. Measure your desired length in inches on a ruler.

3. Select the size option from the drop down menu that is closet to your size.

4. If you are in between sizes, we would recommend sizing up.

OUR LENGTH: The necklace is laid out and measured including the clasp from one end to the other end.

 

Buying a necklace for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's is around 16 inches. 

Our necklaces come with a chain extender so your giftee can adjust the piece to suit.

 

 

HOW TO MEASURE YOUR RING SIZE

We have put together 2 different options of measuring your ring size. 

 1. You can purchase our reusable ring sizer for £3.99.

2.  If you have a ring that is the perfect size, follow the size guide below to measure the size in mm. 

 

 

OR

 

1. Measure your finger with a piece of string.

2. We recommend taking a piece of string, wrapping it around your finger where you would like your ring to sit and mark the string with a pen.

3. With a ruler measure your desired length in mm.

4. Using the size chart below find your measurement and note the US conversion. 

5. When placing your order select your US number from the drop-down menu. If you are in between sizes, we recommend choosing the larger size.

We would recommend measuring your ring towards the end of the day. 

 

 

 

 

HOW TO MEASURE YOUR BRACELET SIZE

1. Wrap some string around where you like your bracelet to sit and mark the string with a pen.

2. We recommend allowing some room for movement so the bracelet does not feel too tight. 

3. Measure your desired length in inches on a ruler.

4. Select the size option from the drop down menu that is closet to your size.

5. If you are in between sizes, we would recommend sizing up. 

 

OUR LENGTH: The bracelet is laid out and measured including the clasp from one end to the other end.

 

Buying a bracelet for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's wrist size is between 6 - 7 inches. 

Our bracelets come with a chain extender so your giftee can adjust the piece to suit.

 

MATERIALS & JEWELRY CARE

What is gold filled jewelry? 

Gold filled has a thick outer layer of real gold and according to the USA industry standard it legally requires 1/20th, or 5% pure gold by weight.
This process is strictly regulated and it involves pressure bonding multiple layers of solid 14k gold with extreme heat over a high-quality metal which results in a durable, quality real gold product.

How long will gold filled last? 

As gold filled is real gold it does not tarnish easily. 

There are many factors in each individual’s everyday lifestyle that may affect the longevity of a gold fill piece and if you are taking care of the piece and storing it correctly. 

Keep in mind the three main effects of what may damage your piece.

1.    Chemicals – exposing harsh chemicals to your 14k gold filled will cause the piece to start eroding away. 

2.    Cleaning – If you don’t clean your piece substances such as oils, sweat, lotions and even make up to embed into your piece and begin to cause slow damage. 

3.    Storage – Storing your jewelry correctly will help it looking like new. Keep your piece in a jewelry box or velvet bag and separate from other jewelry. 

 

 

What is the difference between gold filled and gold plated?

The main difference between gold filled and gold plated is that gold filled has more real gold.
Gold filled is over 100 plus times thicker than gold plated jewelry which means your piece will last longer. Gold filled has a minimum requirement of 5% gold by weight to be referred as ‘gold filled’.

Gold plated has a very light thin layer of gold which is only 0.5% or less of actual real gold.
The thin layer of the gold is deposited onto the surface of another metal where an electric current will then draw gold molecules which are positively charged through a gold bath solution. This allows them to stick to the other metal which is negatively charged, leaving a very thin layer of gold on the metal. As the layer is very thin it will rub off very quickly.

Gold filled jewelry involves a thick layer of real gold being mechanically bonded to the core high quality metal using heat and pressure. This gives gold fill more durability and has a specific requirement of real gold to be classed as gold filled.


What will cause gold filled to tarnish?
You may hear that gold filled will never tarnish and last a lifetime, although this can be possible but there are many factors that can cause tarnishing.
The things that can tarnish and erode gold filled are:

· Swimming pools and hot tubs these have highly concentrated chemicals which kill bacteria. This can be very harsh on your jewelry.

· The gym may not seem like a place to cause tarnishing to your jewelry but sweat from our body does contain chemicals and as we sweat through our pores it can then embed into your jewelry.

Also touching different equipment throughout your gym routine can cause stretches and damage the finish for your jewelry.

· Working with your hands can play a big factor in the length of life for your rings and even bracelets. For example, unpacking boxes consistently and handling different items may cause your jewelry not to be as vibrant a fews months down the line and could potentially cause deep starches. We would recommend either wearing gloves or removing your jewelry.

· Body products are a major contribution towards tarnishing. Lotions, perfume, make up, hairspray and hand santiziers should not be directly applied when you are wearing your gold fill jewelry. Long exposure to these products can cause a build-up of the product which ultimately will cause tarnishing. Remove your jewelry before applying anybody products and allow the product to fully dry before wearing your jewelry. Always put your gold fill jewelry on last!

· Household cleaning products should not come in touch with your gold fill piece. House hold cleaning products contain harsh chemicals that can tarnish and destroy the finish on your jewelry. Always wear rubber protective gloves or remove your jewelry completely.

· Your natural DNA, diet and medications may play a factor in causing your piece to tarnish.
Some people may have a more acidly (unhealthy) body chemistry which causes an imbalance in the body’s pH, whereas others may have a more alkaline (healthy) body chemistry which means their pH levels are different.
Medications can cause changes in your body chemistry and change your pH balance.

· Beaches can cause tarnishing to your gold filled jewelry. With there being salt in the sea water and in the air, remove your jewelry before hitting the deck for a swim!



What is sterling silver?
Sterling silver is actually made up of 92.5% of pure silver which is where its name comes from. As there is so much sterling silver the other 7.5% is made up of copper and other materials which give the sterling silver the overall durability.
The reason why 925 sterling silver is better than pure silver is due to the material being very soft, this can make it challenging for the manufactures to shape jewelry.

How long will sterling silver last?
The longevity on sterling silver is quite remarkable. If this material is well maintained it will last around 20-30 years. This is only achievable if the material is stored correctly, worn occasionally and cleaned correctly.

How to clean your sterling silver?
There are a number of ways to keep your silver clean. We have listed below the best methods to keep your pieces looking brand new.

Polishing cloths are made up of viscose and polyester fibers which are non woven cloths that can polish your sterling silver without leaving any traces or scratches behind.

Deep cleaning is a great way to clean your sterling silver if its not been cleaned for a long time. This method will ensure that all small crevice’s which cannot be cleaned by hand, will be cleaned this way.
Lay down some foil in a bowl and combine half a cup of white vinegar and two tablespoons of baking soda, then place your silver into the bowl. Allow your silver to sit for 30 minutes or longer (depending on how tarnished your silver is). Once satisfied with the result rinse of your silver in warm luke water and buff dry.

Professional cleaning is another option for people who want restore their sterling silver back to brand new. Although this way may be a little pricey its worth the money if you have a number of pieces that thoroughly need cleaning.

Ultrasonic cleaners are now available for anyone to purchase online we could advise using this with caution. Do your research before putting your adored jewelry into a cleaning machine as you could cause permeant damage if you don’t know how to use one correctly.

Does sterling silver tarnish?
The things that can tarnish your silver are:

· Swimming pools and hot tubs these have highly concentrated chemicals which kill bacteria. This can be very harsh on your jewelry.

· The gym may not seem like a place to cause tarnishing to your jewelry but sweat from our body does contain chemicals and as we sweat through our pores it can then embed into your jewelry.
Also touching different equipment throughout your gym routine can cause stretches and damage the finish for your jewelry.

· Working with your hands can play a big factor in the length of life for your rings and even bracelets. For example unpacking boxes consistently and handling different items may cause your jewelry not to be as vibrant a fews months down the line and could potentially cause deep starches. We would recommend either wearing gloves or removing your jewelry.

· Body products are a major contribution towards tarnishing. Lotions, perfume, make up, hairspray and hand santiziers should not be directly applied when you are wearing your sterling silver jewelry. Long exposure to these products can cause a build-up of the product which ultimately will cause tarnishing. Remove your jewelry before applying any body products and allow the product to fully dry before wearing your jewelry. Always put your sterling silver jewelry on last!

· Household cleaning products should not come in touch with your sterling silver piece. House hold cleaning products contain harsh chemicals that can tarnish and destroy the finish on your jewelry. Always wear rubber protective gloves or remove your jewelry completely.

· Your natural DNA, diet and medications may play a factor in causing your piece to tarnish.
Some people may have a more acidly (unhealthy) body chemistry which causes an imbalance in the body’s pH, whereas others may have a more alkaline (healthy) body chemistry which means their pH levels are different.
Medications can cause changes in your body chemistry and change your pH balance.

· Beaches can cause tarnishing to your sterling silver jewelry. With there being salt in the sea water and in the air, remove your jewelry before hitting the deck for a swim!

Can I get my sterling silver wet? 
Sterling silver jewelry is real silver which means the materials used do not rust so naturally water will not cause damage and make your piece tarnish.
If you do want to get it wet while showering use mild soaps and shampoos.

It is highly recommended to remove your piece before using the gym, swimming pools, spas and hot tubs. Chlorine can damage and discolour the metals which ultimately will erode the finish and the polish of any gem stones.

If you do accidently forget to take your jewelry off, we would recommend cleaning your piece with warm water, a soft bristle brush if you have one and make sure you dry it off as soon as possible.
If not cleaned straight away it can permanently damage your jewelry.

How to store sterling silver jewelry?
The correct way to store your jewelery is in a dry, fabric lined jewerlry box. If you don’t have a jewelery box store the pieces in a velvet bag. Keep any other pieces in separate jewelery bags. This will help prevent them from scratching one another.

Store your pieces at room temperature and out of direct sunlight. This will help to prevent premature tarnishing and discolouration.

What is gold filled jewelry? 

Gold filled has a thick outer layer of real gold and according to the USA industry standard it legally requires 1/20th, or 5% pure gold by weight.
This process is strictly regulated and it involves pressure bonding multiple layers of solid 14k gold with extreme heat over a high-quality metal which results in a durable, quality real gold product.

How long will gold filled last? 

As gold filled is real gold it does not tarnish easily. 

There are many factors in each individual’s everyday lifestyle that may affect the longevity of a gold fill piece and if you are taking care of the piece and storing it correctly. 

Keep in mind the three main effects of what may damage your piece.

1.    Chemicals – exposing harsh chemicals to your 14k gold filled will cause the piece to start eroding away. 

2.    Cleaning – If you don’t clean your piece substances such as oils, sweat, lotions and even make up to embed into your piece and begin to cause slow damage. 

3.    Storage – Storing your jewelry correctly will help it looking like new. Keep your piece in a jewelry box or velvet bag and separate from other jewelry. 

 

 

What is the difference between gold filled and gold plated?

The main difference between gold filled and gold plated is that gold filled has more real gold.
Gold filled is over 100 plus times thicker than gold plated jewelry which means your piece will last longer. Gold filled has a minimum requirement of 5% gold by weight to be referred as ‘gold filled’.

Gold plated has a very light thin layer of gold which is only 0.5% or less of actual real gold.
The thin layer of the gold is deposited onto the surface of another metal where an electric current will then draw gold molecules which are positively charged through a gold bath solution. This allows them to stick to the other metal which is negatively charged, leaving a very thin layer of gold on the metal. As the layer is very thin it will rub off very quickly.

Gold filled jewelry involves a thick layer of real gold being mechanically bonded to the core high quality metal using heat and pressure. This gives gold fill more durability and has a specific requirement of real gold to be classed as gold filled.


What will cause gold filled to tarnish?
You may hear that gold filled will never tarnish and last a lifetime, although this can be possible but there are many factors that can cause tarnishing.
The things that can tarnish and erode gold filled are:

· Swimming pools and hot tubs these have highly concentrated chemicals which kill bacteria. This can be very harsh on your jewelry.

· The gym may not seem like a place to cause tarnishing to your jewelry but sweat from our body does contain chemicals and as we sweat through our pores it can then embed into your jewelry.

Also touching different equipment throughout your gym routine can cause stretches and damage the finish for your jewelry.

· Working with your hands can play a big factor in the length of life for your rings and even bracelets. For example, unpacking boxes consistently and handling different items may cause your jewelry not to be as vibrant a fews months down the line and could potentially cause deep starches. We would recommend either wearing gloves or removing your jewelry.

· Body products are a major contribution towards tarnishing. Lotions, perfume, make up, hairspray and hand santiziers should not be directly applied when you are wearing your gold fill jewelry. Long exposure to these products can cause a build-up of the product which ultimately will cause tarnishing. Remove your jewelry before applying anybody products and allow the product to fully dry before wearing your jewelry. Always put your gold fill jewelry on last!

· Household cleaning products should not come in touch with your gold fill piece. House hold cleaning products contain harsh chemicals that can tarnish and destroy the finish on your jewelry. Always wear rubber protective gloves or remove your jewelry completely.

· Your natural DNA, diet and medications may play a factor in causing your piece to tarnish.
Some people may have a more acidly (unhealthy) body chemistry which causes an imbalance in the body’s pH, whereas others may have a more alkaline (healthy) body chemistry which means their pH levels are different.
Medications can cause changes in your body chemistry and change your pH balance.

· Beaches can cause tarnishing to your gold filled jewelry. With there being salt in the sea water and in the air, remove your jewelry before hitting the deck for a swim!



What is sterling silver?
Sterling silver is actually made up of 92.5% of pure silver which is where its name comes from. As there is so much sterling silver the other 7.5% is made up of copper and other materials which give the sterling silver the overall durability.
The reason why 925 sterling silver is better than pure silver is due to the material being very soft, this can make it challenging for the manufactures to shape jewelry.

How long will sterling silver last?
The longevity on sterling silver is quite remarkable. If this material is well maintained it will last around 20-30 years. This is only achievable if the material is stored correctly, worn occasionally and cleaned correctly.

How to clean your sterling silver?
There are a number of ways to keep your silver clean. We have listed below the best methods to keep your pieces looking brand new.

Polishing cloths are made up of viscose and polyester fibers which are non woven cloths that can polish your sterling silver without leaving any traces or scratches behind.

Deep cleaning is a great way to clean your sterling silver if its not been cleaned for a long time. This method will ensure that all small crevice’s which cannot be cleaned by hand, will be cleaned this way.
Lay down some foil in a bowl and combine half a cup of white vinegar and two tablespoons of baking soda, then place your silver into the bowl. Allow your silver to sit for 30 minutes or longer (depending on how tarnished your silver is). Once satisfied with the result rinse of your silver in warm luke water and buff dry.

Professional cleaning is another option for people who want restore their sterling silver back to brand new. Although this way may be a little pricey its worth the money if you have a number of pieces that thoroughly need cleaning.

Ultrasonic cleaners are now available for anyone to purchase online we could advise using this with caution. Do your research before putting your adored jewelry into a cleaning machine as you could cause permeant damage if you don’t know how to use one correctly.

Does sterling silver tarnish?
The things that can tarnish your silver are:

· Swimming pools and hot tubs these have highly concentrated chemicals which kill bacteria. This can be very harsh on your jewelry.

· The gym may not seem like a place to cause tarnishing to your jewelry but sweat from our body does contain chemicals and as we sweat through our pores it can then embed into your jewelry.
Also touching different equipment throughout your gym routine can cause stretches and damage the finish for your jewelry.

· Working with your hands can play a big factor in the length of life for your rings and even bracelets. For example unpacking boxes consistently and handling different items may cause your jewelry not to be as vibrant a fews months down the line and could potentially cause deep starches. We would recommend either wearing gloves or removing your jewelry.

· Body products are a major contribution towards tarnishing. Lotions, perfume, make up, hairspray and hand santiziers should not be directly applied when you are wearing your sterling silver jewelry. Long exposure to these products can cause a build-up of the product which ultimately will cause tarnishing. Remove your jewelry before applying any body products and allow the product to fully dry before wearing your jewelry. Always put your sterling silver jewelry on last!

· Household cleaning products should not come in touch with your sterling silver piece. House hold cleaning products contain harsh chemicals that can tarnish and destroy the finish on your jewelry. Always wear rubber protective gloves or remove your jewelry completely.

· Your natural DNA, diet and medications may play a factor in causing your piece to tarnish.
Some people may have a more acidly (unhealthy) body chemistry which causes an imbalance in the body’s pH, whereas others may have a more alkaline (healthy) body chemistry which means their pH levels are different.
Medications can cause changes in your body chemistry and change your pH balance.

· Beaches can cause tarnishing to your sterling silver jewelry. With there being salt in the sea water and in the air, remove your jewelry before hitting the deck for a swim!

Can I get my sterling silver wet? 
Sterling silver jewelry is real silver which means the materials used do not rust so naturally water will not cause damage and make your piece tarnish.
If you do want to get it wet while showering use mild soaps and shampoos.

It is highly recommended to remove your piece before using the gym, swimming pools, spas and hot tubs. Chlorine can damage and discolour the metals which ultimately will erode the finish and the polish of any gem stones.

If you do accidently forget to take your jewelry off, we would recommend cleaning your piece with warm water, a soft bristle brush if you have one and make sure you dry it off as soon as possible.
If not cleaned straight away it can permanently damage your jewelry.

How to store sterling silver jewelry?
The correct way to store your jewelery is in a dry, fabric lined jewerlry box. If you don’t have a jewelery box store the pieces in a velvet bag. Keep any other pieces in separate jewelery bags. This will help prevent them from scratching one another.

Store your pieces at room temperature and out of direct sunlight. This will help to prevent premature tarnishing and discolouration.

Elevate your gift with our luxury viridian packaging, a rich and elegant green that embodies timeless sophisitication.

Learn more

Make your gift feel extra special, turning a beautiful gesture into an unforgettable experience.

Learn more

Our luxury showcase box not only reveals your piece in sophistication with our elegant black velvet lining but also serves as a timeless reusable jewelry box for your cherished keepsakes.

Learn more

“ Very beautiful pendant necklace. I wear it everyday! Customer service was amazing. ”

KIMBERLY | HAVANAH NECKLACE

“This was purchased for a birthday present and it was exactly as pictured. I was delighted with it and I think the recipient will be equally delighted.”

Rebecca Britchard | VITTORIA NECKLACE

“Overjoyed with the quality of this necklace. I ordered this as a gift for my friend and I'm very excited to give it to her.”

Amelia Rogers | SOFIA TWIST NECKLACE

Frequently asked questions & IMPORTANT INFORMATION

PRODUCTION TIMES & SHIPPING

PRODUCTION TIMES

Each piece is made crafted to order just for you! We require some time to do this. 

Below is our current production times:

 Personalised Made To Orders: 3 - 5 working days, Monday - Friday

Custom Made To Orders: 5 - 10 workings days, Monday - Friday

Ready To Ship Orders: 1 - 2 working days, Monday - Friday 

 

If you have a Ready To Ship piece with a Custom or Personalised piece, your order will be shipped all together after the given production time for a Custom or Personalised piece.

If you require the Ready To Ship order sooner, we recommend doing a separate order.

 

 

SHIPPING 

Please allow the production times stated before your order is shipped. 

Below is an estimated timetable of the delivery turnaround times. Please select your chosen delivery time at the checkout.

 

 

 

WHERE DO WE SHIP TO?

Yay! We ship worldwide! International delivery times are estimated and can vary at times. 

It is the buyers responsibility to review the country's destinations custom & duties policy for any fees or taxes as we are not responsible for any additional charges and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. 

We recommend checking the import regulations for your country for any additional charges.

NOTE: Parcels can be delayed in customs due to the customs clearing process.

 

PRODUCTION TIMES

Each piece is made crafted to order just for you! We require some time to do this. 

Below is our current production times:

 Personalised Made To Orders: 3 - 5 working days, Monday - Friday

Custom Made To Orders: 5 - 10 workings days, Monday - Friday

Ready To Ship Orders: 1 - 2 working days, Monday - Friday 

 

If you have a Ready To Ship piece with a Custom or Personalised piece, your order will be shipped all together after the given production time for a Custom or Personalised piece.

If you require the Ready To Ship order sooner, we recommend doing a separate order.

 

 

SHIPPING 

Please allow the production times stated before your order is shipped. 

Below is an estimated timetable of the delivery turnaround times. Please select your chosen delivery time at the checkout.

 

 

 

WHERE DO WE SHIP TO?

Yay! We ship worldwide! International delivery times are estimated and can vary at times. 

It is the buyers responsibility to review the country's destinations custom & duties policy for any fees or taxes as we are not responsible for any additional charges and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. 

We recommend checking the import regulations for your country for any additional charges.

NOTE: Parcels can be delayed in customs due to the customs clearing process.

 

ORDERS & DELIVERY

TRACK UK ORDERS

UK packages are shipped with Royal Mail. Your tracking number can be found in the shipping confirmation email once your order has been shipped. You can use the link below to track your order:

www.royalmail.com/track-your-item

 

 

TRACK INTERNATIONAL ORDERS

All international orders are shipped via Royal Mail and once the package has reached the chosen country, it will be delivered by the countries main postal service. We ship all our international orders using the 'Track & Signed For' service. 

Once the package has left the UK, you will be redirected via your tracking number to the countries main postal service website for further updates as the package makes it way through the postal system. 

 

 

 

DELIVERY INFORMATION

All deliveries are made by Royal Mail for UK and International deliveries. We are unable to deliver to PO BOX addresses. For international orders, once your order has reached the chosen country it is your local delivery service who will deliver your order. 

 

Do I need to sign for my parcel?

Packages may require a signature up on delivery.

 

I'm not going to be home to receive my package, what should I do?

If you won't be available to receive your package the courier will attempt delivery and leave a note if they have missed you. 

Your online tracking number will keep you updated of when your parcel is out for delivery or if the courier attempted delivery. 

After attempted delivery the courier will leave a note where you can rearrange delivery or arrange collection. 

If the package is not claimed the package will be returned to Fyne Jewelry. Once we receive it we can send the package out again with the shipping cost to be paid in full by the buyer before being re-shipped. 

 

 

 

WHERE IS MY ORDER?

I haven't received a confirmation email.

If you haven't received a confirmation email from us it's because most likely there is a typo in the email address that has been provided. Please reach out to our customer service team via the 'Contact Us' page with your full name, date of purchase, what was ordered and the total amount. 

 

I've not received a shipment confirmation email.

If you've not received a shipment email it's most likely that your order is still in production. As our pieces are hand crafted and made to order this may take a short time. Each listing shows a production timeframe and you can visit our 'Production Times' page for our current production times, Once your order has been shipped you'll receive a shipment confirmation. 

If your order has been beyond the shipment timeframe please contact our customer service team who will be more than happy to check this for you.

 

My order has been shipped but I've not received it.

If you'v received your shipping confirmation with the tracking number, you can track the updates on the Royal Mail Track & Trace page. 

Your parcel still may be moving through the postage system, please be patient as the courier can experience some delay which is our of our control. 

If your tracking status is marked delivered but you've not received your package, please contact the customer service team at support@fynejewelry.co.uk with your name, order number & tracking number.

TRACK UK ORDERS

UK packages are shipped with Royal Mail. Your tracking number can be found in the shipping confirmation email once your order has been shipped. You can use the link below to track your order:

www.royalmail.com/track-your-item

 

 

TRACK INTERNATIONAL ORDERS

All international orders are shipped via Royal Mail and once the package has reached the chosen country, it will be delivered by the countries main postal service. We ship all our international orders using the 'Track & Signed For' service. 

Once the package has left the UK, you will be redirected via your tracking number to the countries main postal service website for further updates as the package makes it way through the postal system. 

 

 

 

DELIVERY INFORMATION

All deliveries are made by Royal Mail for UK and International deliveries. We are unable to deliver to PO BOX addresses. For international orders, once your order has reached the chosen country it is your local delivery service who will deliver your order. 

 

Do I need to sign for my parcel?

Packages may require a signature up on delivery.

 

I'm not going to be home to receive my package, what should I do?

If you won't be available to receive your package the courier will attempt delivery and leave a note if they have missed you. 

Your online tracking number will keep you updated of when your parcel is out for delivery or if the courier attempted delivery. 

After attempted delivery the courier will leave a note where you can rearrange delivery or arrange collection. 

If the package is not claimed the package will be returned to Fyne Jewelry. Once we receive it we can send the package out again with the shipping cost to be paid in full by the buyer before being re-shipped. 

 

 

 

WHERE IS MY ORDER?

I haven't received a confirmation email.

If you haven't received a confirmation email from us it's because most likely there is a typo in the email address that has been provided. Please reach out to our customer service team via the 'Contact Us' page with your full name, date of purchase, what was ordered and the total amount. 

 

I've not received a shipment confirmation email.

If you've not received a shipment email it's most likely that your order is still in production. As our pieces are hand crafted and made to order this may take a short time. Each listing shows a production timeframe and you can visit our 'Production Times' page for our current production times, Once your order has been shipped you'll receive a shipment confirmation. 

If your order has been beyond the shipment timeframe please contact our customer service team who will be more than happy to check this for you.

 

My order has been shipped but I've not received it.

If you'v received your shipping confirmation with the tracking number, you can track the updates on the Royal Mail Track & Trace page. 

Your parcel still may be moving through the postage system, please be patient as the courier can experience some delay which is our of our control. 

If your tracking status is marked delivered but you've not received your package, please contact the customer service team at support@fynejewelry.co.uk with your name, order number & tracking number.

INTERNATIONAL SHIPPING & CUSTOMS POLICY

Yay! We ship worldwide!

 

Please allow the production time before your order is shipped. Production times can be found in the 'Production & Shipping' section.

Below is an estimated timetable of the delivery turn around times. 

 

 

All NONE UK orders - Please write the delivery address in ENGLISH to prevent any delays.

 

 

Custom, Duties & Taxes

International orders may be subject to custom or import duties and tax charges on 14K rose gold/gold fill jewelry and sterling silver.

Once it reaches the countries border even though many countries do not charge but if they do, these charges are payable by the buyer and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. Charges can vary from different countries and these are not reflected in our pricing or shipping costs. 

We recommend checking the import regulations for your country for any additional charges before placing an order.

 

INTERNATIONAL DELAYS

There may be some delays when your package reaches your chosen country which can be due to the customs clearing process. Although majority of our packages are met before or within the estimated shipping times, unfortunately these delays are out of our control. 

 

Yay! We ship worldwide!

 

Please allow the production time before your order is shipped. Production times can be found in the 'Production & Shipping' section.

Below is an estimated timetable of the delivery turn around times. 

 

 

All NONE UK orders - Please write the delivery address in ENGLISH to prevent any delays.

 

 

Custom, Duties & Taxes

International orders may be subject to custom or import duties and tax charges on 14K rose gold/gold fill jewelry and sterling silver.

Once it reaches the countries border even though many countries do not charge but if they do, these charges are payable by the buyer and we do not cover or reimburse these costs. This also includes any import fees on orders with complimentary shipping. Charges can vary from different countries and these are not reflected in our pricing or shipping costs. 

We recommend checking the import regulations for your country for any additional charges before placing an order.

 

INTERNATIONAL DELAYS

There may be some delays when your package reaches your chosen country which can be due to the customs clearing process. Although majority of our packages are met before or within the estimated shipping times, unfortunately these delays are out of our control. 

 

RETURNS, REFUNDS & CANCELLATIONS

RETURNS

 

We offer a 14 day returns policy from the date of delivery. Items are to be sent back exactly as they were received. 

 

Please follow the instructions on the paperwork which is included in your package to process a return. If you didn't receive the paperwork, please email support@fynejewelry.co.uk with your name and address.

 

For your return to be eligible the items must be:

 

International customers are to obtain a customs declaration form from your local post office or from your chosen courier and state 'Return Of Goods'. Custom costs and any charges for returning our goods are to be paid by the buyer. 

 

Please note that buyers are responsible for the cost of returning any pieces. 

 

We highly recommend that postage should be sent back tracked & signed for delivery. We cannot refund any lost packages and we will not be held responsible for any lost packages. 

 

Unfortunately we are unable to accept returns on the following pieces: 

 

 

REFUNDS

Please allow 10 -15 working days for your return to process. We shall send an email of the refund amount in your refund confirmation email. The original payment method can take a few days to each you. 

 

Please allow the below refund times:

 

 

CANCELLATIONS

Unfortunately we are unable to cancel orders once they have been placed.  

When an order is placed it is send directly to my workshop and picked up by our artisans. As our orders are hand crafted, materials are cut for each order and this cannot be undone once an order hits production.

If you need to cancel an order, please email support@fynejewelry.co.uk

Emails are responded within 24 - 48 hours Monday - Friday.

 

 

EXCHANGES

We currently do not offer exchanges. 

If you have purchased a returnable item (please see above for none returnable items) we would recommend returning the original order in line with our returns policy and placing a new order for your new item. 

We do not refund the original shipping cost. 

 

 

RETURNS

 

We offer a 14 day returns policy from the date of delivery. Items are to be sent back exactly as they were received. 

 

Please follow the instructions on the paperwork which is included in your package to process a return. If you didn't receive the paperwork, please email support@fynejewelry.co.uk with your name and address.

 

For your return to be eligible the items must be:

 

International customers are to obtain a customs declaration form from your local post office or from your chosen courier and state 'Return Of Goods'. Custom costs and any charges for returning our goods are to be paid by the buyer. 

 

Please note that buyers are responsible for the cost of returning any pieces. 

 

We highly recommend that postage should be sent back tracked & signed for delivery. We cannot refund any lost packages and we will not be held responsible for any lost packages. 

 

Unfortunately we are unable to accept returns on the following pieces: 

 

 

REFUNDS

Please allow 10 -15 working days for your return to process. We shall send an email of the refund amount in your refund confirmation email. The original payment method can take a few days to each you. 

 

Please allow the below refund times:

 

 

CANCELLATIONS

Unfortunately we are unable to cancel orders once they have been placed.  

When an order is placed it is send directly to my workshop and picked up by our artisans. As our orders are hand crafted, materials are cut for each order and this cannot be undone once an order hits production.

If you need to cancel an order, please email support@fynejewelry.co.uk

Emails are responded within 24 - 48 hours Monday - Friday.

 

 

EXCHANGES

We currently do not offer exchanges. 

If you have purchased a returnable item (please see above for none returnable items) we would recommend returning the original order in line with our returns policy and placing a new order for your new item. 

We do not refund the original shipping cost. 

 

 

EXPRESS DELIVERY REQUESTS

PLEASE NOTE: If you have a special date and need your package quicker, please leave us a note at the checkout and we will try our utmost best to help. 

 

I need my parcel by a certain date, can you guarantee the arrival date?

If you have a special occasion and you need your order for a specific date we would suggest noting our production and estimated delivery times to make sure you allow enough time for the package to be delivered before your specific date. 

There are potential delays that can happen within the postal system which are out of our control. 

Therefore, we would suggest using the UK Next Day Delivery service which will give you guaranteed delivery.

 

For international orders, please contact us for an express courier quote.  

PLEASE NOTE: If you have a special date and need your package quicker, please leave us a note at the checkout and we will try our utmost best to help. 

 

I need my parcel by a certain date, can you guarantee the arrival date?

If you have a special occasion and you need your order for a specific date we would suggest noting our production and estimated delivery times to make sure you allow enough time for the package to be delivered before your specific date. 

There are potential delays that can happen within the postal system which are out of our control. 

Therefore, we would suggest using the UK Next Day Delivery service which will give you guaranteed delivery.

 

For international orders, please contact us for an express courier quote.  

ORDER AMENDMENT REQUESTS

Can I amend my shipping details after placing my order?

Once an order has been placed it is sent directly to our workshop to start production. Our production times are an estimate to allow for our artisans ample time to hand craft your beautiful piece.   

Some orders may be made quicker than the estimated production time and will be sent out for shipping promptly. 

If your order is still in production we may be able to update your shipping address details. If your order has already been sent out for shipping, you will need to place a new order with the correct shipping details.

If you need an error or need to make any changes, please contact our customer service team at support@fynejewelry.co.uk with your name, address and order number. Although we cannot guarantee any changes we will try our utmost best to assist your request. 

 

Can I change my order after I've paid for it?

Unfortunately we are unable to make any item changes to orders once they have been placed.  

If you need to make any changes, please contact our customer service team at support@fynejewelry.co.uk with your name, address and order number. Although we cannot guarantee any changes we will try our utmost best to assist your request. 

Can I amend my shipping details after placing my order?

Once an order has been placed it is sent directly to our workshop to start production. Our production times are an estimate to allow for our artisans ample time to hand craft your beautiful piece.   

Some orders may be made quicker than the estimated production time and will be sent out for shipping promptly. 

If your order is still in production we may be able to update your shipping address details. If your order has already been sent out for shipping, you will need to place a new order with the correct shipping details.

If you need an error or need to make any changes, please contact our customer service team at support@fynejewelry.co.uk with your name, address and order number. Although we cannot guarantee any changes we will try our utmost best to assist your request. 

 

Can I change my order after I've paid for it?

Unfortunately we are unable to make any item changes to orders once they have been placed.  

If you need to make any changes, please contact our customer service team at support@fynejewelry.co.uk with your name, address and order number. Although we cannot guarantee any changes we will try our utmost best to assist your request. 

SIZING GUIDE

HOW TO MEASURE YOUR NECKLACE SIZE

1. Wrap some string around where you like your necklace to sit and mark the string with a pen.

2. Measure your desired length in inches on a ruler.

3. Select the size option from the drop down menu that is closet to your size.

4. If you are in between sizes, we would recommend sizing up.

OUR LENGTH: The necklace is laid out and measured including the clasp from one end to the other end.

 

Buying a necklace for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's is around 16 inches. 

Our necklaces come with a chain extender so your giftee can adjust the piece to suit.

 

 

HOW TO MEASURE YOUR RING SIZE

We have put together 2 different options of measuring your ring size. 

 1. You can purchase our reusable ring sizer for £3.99.

2.  If you have a ring that is the perfect size, follow the size guide below to measure the size in mm. 

 

 

OR

 

1. Measure your finger with a piece of string.

2. We recommend taking a piece of string, wrapping it around your finger where you would like your ring to sit and mark the string with a pen.

3. With a ruler measure your desired length in mm.

4. Using the size chart below find your measurement and note the US conversion. 

5. When placing your order select your US number from the drop-down menu. If you are in between sizes, we recommend choosing the larger size.

We would recommend measuring your ring towards the end of the day. 

 

 

 

 

HOW TO MEASURE YOUR BRACELET SIZE

1. Wrap some string around where you like your bracelet to sit and mark the string with a pen.

2. We recommend allowing some room for movement so the bracelet does not feel too tight. 

3. Measure your desired length in inches on a ruler.

4. Select the size option from the drop down menu that is closet to your size.

5. If you are in between sizes, we would recommend sizing up. 

 

OUR LENGTH: The bracelet is laid out and measured including the clasp from one end to the other end.

 

Buying a bracelet for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's wrist size is between 6 - 7 inches. 

Our bracelets come with a chain extender so your giftee can adjust the piece to suit.

 

HOW TO MEASURE YOUR NECKLACE SIZE

1. Wrap some string around where you like your necklace to sit and mark the string with a pen.

2. Measure your desired length in inches on a ruler.

3. Select the size option from the drop down menu that is closet to your size.

4. If you are in between sizes, we would recommend sizing up.

OUR LENGTH: The necklace is laid out and measured including the clasp from one end to the other end.

 

Buying a necklace for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's is around 16 inches. 

Our necklaces come with a chain extender so your giftee can adjust the piece to suit.

 

 

HOW TO MEASURE YOUR RING SIZE

We have put together 2 different options of measuring your ring size. 

 1. You can purchase our reusable ring sizer for £3.99.

2.  If you have a ring that is the perfect size, follow the size guide below to measure the size in mm. 

 

 

OR

 

1. Measure your finger with a piece of string.

2. We recommend taking a piece of string, wrapping it around your finger where you would like your ring to sit and mark the string with a pen.

3. With a ruler measure your desired length in mm.

4. Using the size chart below find your measurement and note the US conversion. 

5. When placing your order select your US number from the drop-down menu. If you are in between sizes, we recommend choosing the larger size.

We would recommend measuring your ring towards the end of the day. 

 

 

 

 

HOW TO MEASURE YOUR BRACELET SIZE

1. Wrap some string around where you like your bracelet to sit and mark the string with a pen.

2. We recommend allowing some room for movement so the bracelet does not feel too tight. 

3. Measure your desired length in inches on a ruler.

4. Select the size option from the drop down menu that is closet to your size.

5. If you are in between sizes, we would recommend sizing up. 

 

OUR LENGTH: The bracelet is laid out and measured including the clasp from one end to the other end.

 

Buying a bracelet for a gift?

Are you buying this piece as a gift but don't know their size? The average woman's wrist size is between 6 - 7 inches. 

Our bracelets come with a chain extender so your giftee can adjust the piece to suit.

 

PAYMENT METHODS, CURRENCY & PRICING ERRORS

PAYMENT METHODS

We try to makes it as easy as possible to pay for your jewelry, thats why we accept a variety of payment methods:

  • Credit OR Debit Card
  • Apple Pay
  • Paypal
  • Paypal Payin 3
  • Klarna
  • Google Pay

 

CURRENCY

Our prices are sited in pounds but the price can be changed by using the currency converter for for your chosen country. You can make a purchase in your chosen currency. 

 

PRICING ERRORS

As we do our very best to make sure all prices are correct, errors may occur. We do not honor any pricing errors.

PAYMENT METHODS

We try to makes it as easy as possible to pay for your jewelry, thats why we accept a variety of payment methods:

  • Credit OR Debit Card
  • Apple Pay
  • Paypal
  • Paypal Payin 3
  • Klarna
  • Google Pay

 

CURRENCY

Our prices are sited in pounds but the price can be changed by using the currency converter for for your chosen country. You can make a purchase in your chosen currency. 

 

PRICING ERRORS

As we do our very best to make sure all prices are correct, errors may occur. We do not honor any pricing errors.

GIFT CARDS & GIFTING

LUXURY GIFT WRAPPING 

Make your gift extra special with our luxury gift wrapping. Your piece will be presented in a superb gift box with our classic gold printed logo inside the box, a matching gift bag and finished with our luxurious ribbon. 

Our luxury gift wrapping can be added to your cart when buying your chosen piece. 

A message card is available to purchase separately to add the final touch to your gift. 

You can leave the card blank or we can hand write your special message.  

If you are buying multiple pieces, please select the 'Box Separately' option before adding your chosen piece to the cart.

We do our best to be eco friendly and wrap multiple pieces into one box. 

PLEASE NOTE: We don't include any kind of receipt in our purchases with gift wrapping. We email you (the buyer)the receipt for safe keeping. 

 

CLASSIC PACKAGING 

All our pieces are perfect for gifting! Our pieces come sealed and presented in our white, classic ready-to-gift jewelry box with our signature gold printed logo.

We do our best to be eco friendly and wrap multiple pieces into one box. 

If you would like your piece to be boxed separately, please select the 'Box Separately' option before adding your chosen piece to the cart.

 

GIFT CARDS

Can I return a gift card?

We can cancel and fully refund a gift card to the original payment method as long as the gift card has not been used. We are unable to refund partially used gift cards. 

 

How do I check the balance on my gift card?

When purchasing the gift card initially you would have been sent an email with the balance. 

To check any remaining balance, enter the gift code at the checkout and it will tell you automatically how much balance is remaining on the card.

 

Can I give the gift card to someone else?

Of course! It's simple, all you have to do is forward the digital gift card via email to the persona you want to give it to. That will complete the transfer of the gift card.

 

Do the gift cards expire?

Nope!

 

Do you have physical gift cards?

Our gift cards are currently digital gift cards. 

We are currently working on physical gifts which we hope to launch in the near future allowing you to truly deliver a surprise to your giftee.

 

Do you send receipts in the package?

If items are marked as a gift then we will not include any information. So not to worry, when you're purchasing a lovely gift for your giftee they will just receive the beautifully packaged hand made jewelry in either own classic packaging or if you have purchased our luxury gift wrapping. 

We do however always send a receipt of any order via email to the buyer. If what whatever reason you need to send it to the recipient, you can forward this on. 

 

Can I return a gifted item?

We currently do not offer exchanges. If you have the order receipt, we can offer a refund if the item is within the 14 days returns policy or provide a gift card.

We do not offer returns on custom items, personalised items and earrings. 

 

Can I leave a note for the recipient? 

Of course! We have a range of different note cards that are available to purchase. Choose your desired note card which can be left blank or you can type your short note in the note card box which we will then hand write for you. 

 

Heres a sneak peak of what our note cards look like. All note cards are hand made with hand made envelopes. 

 

 

 

 

 

 

LUXURY GIFT WRAPPING 

Make your gift extra special with our luxury gift wrapping. Your piece will be presented in a superb gift box with our classic gold printed logo inside the box, a matching gift bag and finished with our luxurious ribbon. 

Our luxury gift wrapping can be added to your cart when buying your chosen piece. 

A message card is available to purchase separately to add the final touch to your gift. 

You can leave the card blank or we can hand write your special message.  

If you are buying multiple pieces, please select the 'Box Separately' option before adding your chosen piece to the cart.

We do our best to be eco friendly and wrap multiple pieces into one box. 

PLEASE NOTE: We don't include any kind of receipt in our purchases with gift wrapping. We email you (the buyer)the receipt for safe keeping. 

 

CLASSIC PACKAGING 

All our pieces are perfect for gifting! Our pieces come sealed and presented in our white, classic ready-to-gift jewelry box with our signature gold printed logo.

We do our best to be eco friendly and wrap multiple pieces into one box. 

If you would like your piece to be boxed separately, please select the 'Box Separately' option before adding your chosen piece to the cart.

 

GIFT CARDS

Can I return a gift card?

We can cancel and fully refund a gift card to the original payment method as long as the gift card has not been used. We are unable to refund partially used gift cards. 

 

How do I check the balance on my gift card?

When purchasing the gift card initially you would have been sent an email with the balance. 

To check any remaining balance, enter the gift code at the checkout and it will tell you automatically how much balance is remaining on the card.

 

Can I give the gift card to someone else?

Of course! It's simple, all you have to do is forward the digital gift card via email to the persona you want to give it to. That will complete the transfer of the gift card.

 

Do the gift cards expire?

Nope!

 

Do you have physical gift cards?

Our gift cards are currently digital gift cards. 

We are currently working on physical gifts which we hope to launch in the near future allowing you to truly deliver a surprise to your giftee.

 

Do you send receipts in the package?

If items are marked as a gift then we will not include any information. So not to worry, when you're purchasing a lovely gift for your giftee they will just receive the beautifully packaged hand made jewelry in either own classic packaging or if you have purchased our luxury gift wrapping. 

We do however always send a receipt of any order via email to the buyer. If what whatever reason you need to send it to the recipient, you can forward this on. 

 

Can I return a gifted item?

We currently do not offer exchanges. If you have the order receipt, we can offer a refund if the item is within the 14 days returns policy or provide a gift card.

We do not offer returns on custom items, personalised items and earrings. 

 

Can I leave a note for the recipient? 

Of course! We have a range of different note cards that are available to purchase. Choose your desired note card which can be left blank or you can type your short note in the note card box which we will then hand write for you. 

 

Heres a sneak peak of what our note cards look like. All note cards are hand made with hand made envelopes. 

 

 

 

 

 

 

RETURNED PACKAGES

My package has been returned back to Fyne. What will happen now?

Don't worry! There are a number of reasons to why your package has been returned to us.

Some of the reasons can include: 

- The delivery address is not correct.

- The package was refused at the delivery point.

- The courier was unable to access the address.

  • The recipient did not arrange re-delivery or collection after the courier attempted delivery. 

Once the package has been received by us for any of the above reasons, we are happy to re-ship the package again.

The shipping cost will reapply before the package can be shipped out. 

My package has been returned back to Fyne. What will happen now?

Don't worry! There are a number of reasons to why your package has been returned to us.

Some of the reasons can include: 

- The delivery address is not correct.

- The package was refused at the delivery point.

- The courier was unable to access the address.

  • The recipient did not arrange re-delivery or collection after the courier attempted delivery. 

Once the package has been received by us for any of the above reasons, we are happy to re-ship the package again.

The shipping cost will reapply before the package can be shipped out. 
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa